00:01:08 Alta Felix: Hi Everyone!!! 00:01:25 Anna Robinson: Hello!! <3 00:13:04 Alta Felix: Would you ever consider having a small group cohort later in the day? 00:13:23 Joli Knott: I would be in slight later, too…. 00:13:25 MaryAnn: Or earlier, like in the morning, eastern time? 00:13:30 Joli Knott: *interested* 00:13:41 Lisa Scott: I may have missed this - when will we be notified about our partners ? 00:13:49 Janná Giles: Yes, please. Later in the day. 00:14:53 Deva Munay: What days are these on again? 00:15:21 Janná Giles: I know I’m having a surgery on my spine and also need to travel overseas in that 5 months. Would it be ok for me to participate? 00:15:40 Janná Giles: Thank you 00:15:50 Alta Felix: If you could only participate for 30-45 mins would that be okay? 00:16:24 Alta Felix: Okay, thank you! 00:27:41 Lisa Scott: Aww, yes please welcome packets be amazing to have a look at :-) 00:28:23 Michelyn.com (MIKE-uh-lin): Yes, fabulous. I'm wanting to upgrade my welcome packets and my contracts so this is perfect! 00:28:50 Janná Giles: Love fine tuning! 00:34:28 Vlada Tomova: How about sharing intentions for what clients want to receive in a group session? With a group of 20/40/60+ people? 00:39:25 MaryAnn: Fees are usually considered a cost of doing business. 00:42:56 Kelly Lubeck (she/her): I’d love to hear how - after doing the initial check-in and what you’d like to focus on today? how to support efficiency in the process? I always begin asking these, but sometimes clients wander and speak for quite a bit - and even when redirected, they want to focus on the updates. We always come back to the key piece that needs focus or healing, and still I wonder if i need to be re-directing more? 00:44:01 AJ Frenzel: About fees for accepting electronic payments: I see the fees as a cost of doing business .The benefits in cc payment are many, in that it’s easy for the client to pay me and easy for me to get paid quickly with less followup needed. 00:45:10 Janná Giles: Do you have an automated system that sends new clients the welcome packet, agreements and monthly payments? 00:46:52 Emily Golden, MCC: I use Dubsado for the welcome process. It handles invoicing, agreements, welcome packet, etc. Pre-session planning forms were recently automated through Google Forms by my OBM and are sent out 48 hours before each session. Clients get a copy of the form in their inbox once complete and they LOVE it. 00:47:25 Joli Knott: Thank you for sharing that, Emily! 00:47:30 Barbara Daughter: Thanks for sharing that great resource, Emily! 00:48:15 Emily Golden, MCC: You're very welcome! 00:51:30 Kelly Lubeck (she/her): @Janna, and others, I use 17Hats, similar to Dubsado, for the scheduling, invoicing, contracts, etc. It’s been a bit challenging to set up the calendars piece, but once it is set up, it literally makes me feel like I have a VA! It’s great - and has saved me so much time post set up. And my clients who’ve been with me a long time have commented on how nice and professional it is to have this platform. 00:53:50 Joli Knott: Thank you, Kelly—I will be looking into this as well 🙂 00:58:13 Alta Felix: I noticed that I absolutely tend to focus on the clients goals and lose touch with actually listening. 00:58:46 Kendra Woods: I feel like that being seen, heard and loved is almost like the underlying unspoken goal for everyone of my clients. At the same time I do feel the pressure of being a coach that gets results. 00:59:31 Aiyana : Beautiful, Kendra 00:59:42 Joli Knott: I struggle sometimes between listening to the client and redirecting them—but I think that’s a reflection of me not being as grounded as I need to be! 01:00:01 Kendra Woods: Thank you @Aiyana 💖 01:01:33 Aiyana : This makes me remember when my son was young and we were having regular struggles. He wouldn’t do his homework, chores, or etc. I remember shifting myself to fully LISTEN to him to see him fully and hear him fully with no goal of trying to get him to do anything. The energy completely transformed and because he felt so seen, heard and felt, he connected with his own desire to get things done 01:02:27 Michelyn.com (MIKE-uh-lin): Beautiful, Aiyana! Timely reminder for me and my teenager 01:02:48 Joli Knott: I am so with you on this, Kelly!!! 01:02:54 Aiyana : Awesome, Michelin 🙂 My son is 22 and it still makes all the difference 01:02:59 Alta Felix: Aiyana!! I just switched my zooms and I lost your comment. Could you please reshare? 01:03:04 Kendra Woods: Aiyana yes I love your share so much! 01:03:27 Alta Felix: It pulled at my heart strings 01:03:44 Aiyana : @Alta This makes me remember when my son was young and we were having regular struggles. He wouldn’t do his homework, chores, or etc. I remember shifting myself to fully LISTEN to him to see him fully and hear him fully with no goal of trying to get him to do anything. The energy completely transformed and because he felt so seen, heard and felt, he connected with his own desire to get things done 01:03:54 Joli Knott: Such a good reminder with my own newly minted teenager—thank you for sharing, @Aiyana 🙂 01:04:11 Aiyana : Thank you, Kendra 🙂 01:04:23 Annelise Pesa: YES the lamp post analogy !!!!! 01:05:17 Alta Felix: Thank you, Aiyana!! I love that so much <3! 01:05:33 Aiyana : You are so welcome, Alta 01:05:43 Randa Sultan: Definitely can be a struggle to listen FULLY and not let a couple of my clients who can keep going down the path of "what's going on in their lives and where they are constantly stuck" and let them talk for the whole session, and at times I don't feel like we progress very far in those sessions 01:06:13 Vlada Tomova: @Annelise, would you share what the lamp post analogy is? 01:06:14 Michelyn.com (MIKE-uh-lin): sometimes it helps to talk about the difference between coaching and therapy. 01:07:00 Joli Knott: Such a good point, Michelyn--do you have a set definition you use? 01:07:25 Kelly Lubeck (she/her): @Aiyana, I love your share. And this is also what shifting my parenting and relationship with my son. Once i could hear him and reflect back to him what his concerns and feelings were, the buy-in and the cooperation (and our relationship) just flourished. 01:07:32 Aiyana : And you ARE so adorable and brilliant, Joanna 😄 Thank you for sharing your own need. It felt wonderful to hear that 01:07:40 Annelise Pesa: So true Joanna ! Not in the session ….so important to be aware of this 01:07:53 Aiyana : @Kelly 🙂 01:07:56 Michelyn.com (MIKE-uh-lin): Coaching is client-led and goal-oriented, toward the future. Doesn't mean you can't go back in time but it has to be within the intention of moving forward. 01:08:37 Michelyn.com (MIKE-uh-lin): Therapy is more heavily oriented toward the past. 01:09:03 Randa Sultan: Thank you @michelyn that is a great way to put it! 01:09:07 Michelyn.com (MIKE-uh-lin): Tua 01:09:25 Michelyn.com (MIKE-uh-lin): Oops. That's just one way of talking about the difference. There are others. 01:09:40 Joli Knott: Thank you, @Michelyn—that is brilliant and very helpful! 🙂 01:10:29 amy palatnick: I often draw a tarot card before a session 🙂 01:10:43 Aiyana : I do that too,Amy 🙂 01:11:18 Didi Orr: OOH!! I love that idea! Thanks 01:11:24 Kendra Woods: I just realized that I get performance anxiety on the day of client sessions. I always wondered why I felt so nervous before sessions and I’ve been doing this for 6 years. So interesting how this can still show up. 01:11:51 Aiyana : I use reiki to create sacred space in the room as well as lighting a candle and grounding 01:11:53 amy palatnick: (((kendra))) appreciate the vulnerability. 01:12:46 Kelly Lubeck (she/her): I can so relate to that needing to move while on with clients, Joanna - i need to move my body as I listen - much easier than being on Zoom and listening! 01:13:11 Kendra Woods: 2 01:13:28 Kendra Woods: @Amy 💖 01:13:51 Aiyana : @Kendra, I was told that Bruce Springsteen won’t go on stage until he feels sufficiently nervous. He uses that energy to keep him more alive and really caring and connecting 01:15:19 Kendra Woods: I love that Aiyana, redirecting the energy in such a way that it serves you. I will remember this. 01:15:22 Rachel Alva (she/they): Kendra, I so relate! I recently read that our brains react differently when we reframe nervousness as “excitement”—it’s helped me to feel better about that anticipation 01:15:46 Michelyn.com (MIKE-uh-lin): Joanna can you repeat that? 01:15:55 AJ Frenzel: I feel like listening to my intuition comes fairly naturally, but often get off a call and have very little recollection of what I’ve actually said. I have to actually take notes on my side of the convo as well. 01:16:20 amy palatnick: I get so many body experiences that I can’t ignore. I bring them into my sessions. “when you say that, i get a pain in my heart.” etc. 01:16:46 Kendra Woods: @Rachel I love that reframe. Thank you! 01:16:53 Anna Robinson: I find that in general this is one of my strengths and that there is a lot to reflect back to the client from this place. However, when my intuition is telling me something that I don’t think the other person will want to hear, I tend to hold it back. 01:16:54 Aiyana : That’s great, Amy! I love that about you. It helps me trust you and feel connected to you. 01:17:18 Emily Golden, MCC: Sometimes my intuition seems so obvious that it doesn't need to be spoken 01:17:19 Randa Sultan: Sometimes there is a bias of a "story" that my clients have repeated and they are still "stuck" in there, and I am focused on how do I get them out of that cycle? 01:17:23 Sophie Jane Hardy: For the first half I feel so tuned in, as the session progresses i get into ‘get it done’ mode 01:17:45 Alta Felix: I'm always afraid that I will offer insight that may cause more harm than good. When the urge is really strong, then I will share it with them but I'm newly opening up to listening to my intuition and body. 01:17:48 Aiyana : This listening is also one of y strengths, but I would like skills on asking questions from what I am sensing 01:17:55 Kelly Lubeck (she/her): @Amy, I definitely listen with my body as well - feel so much, and it’s helpful in listening to my clients. Love our body listening possibilities! 01:18:03 Randa Sultan: @ Alta - yesss! this too! 01:21:12 AJ Frenzel: Remembering curiosity helps me not get sucked into the client’s story 01:21:15 amy palatnick: we can also lose curiosity when we want to be “smart” 01:21:39 amy palatnick: too cool to be curious 01:21:58 Joli Knott: Love both those insights, @AJ and @amy 01:22:10 Michelyn.com (MIKE-uh-lin): Inner pressure to know the answer sometimes stifles my curiosity. totally self-driven. 01:22:10 Alta Felix: Ohh im so guilty of that! 01:22:12 Angela Stringhini: @Amy good one Amy! 01:22:26 Randa Sultan: it is at times considered a "waste of time"... 01:23:11 Deva Munay: Yes! I always asked “ Why” about everything and my friends and family thought it was exhausting and I eventually stopped 01:23:49 AJ Frenzel: @Michelyn - yes this for me, too. 01:23:59 Joli Knott: I love this—a curiosity walk! 01:24:17 Sophie Jane Hardy: Same with me @deva. I’ve been called weird for always wanting to know more about everything 01:24:21 Michelyn.com (MIKE-uh-lin): @AJ yes! 01:24:47 Angela Stringhini: I love this curiosity walk, we can use to our clients too.. 01:25:54 Joli Knott: A tight container starts with an energetically grounded practitioner! 01:25:57 Vlada Tomova: Revisiting leaky containers!!! I have many! 01:26:01 Michelyn.com (MIKE-uh-lin): My teen texted me with an emergency during a client session this week. Oh my. 01:26:06 Sophie Jane Hardy: I’m celebrating and claiming my natural curiosity, and looking forward to clarifying how I can create a more clear and beautiful container for sessions. 01:26:46 Barbara Daughter: Clients and practitioners alike want to be seen, heard & loved. 01:26:46 Janná Giles: Refining my client container… History can covers curiosity… Curiosity walks! 🍁🍊🌴🌺 01:27:02 Barbara Daughter: Also, we’ll continue to explore “whole & complete” 01:27:23 Rachel Alva (she/they): I’m realizing I need to honor the client container that starts in 3 min over my “good student” conditioning to stay til the end ;) 01:27:26 Randa Sultan: Paying attention to "am I really listening to my clients deeply so that they are seen, heard and loved even more deeply" 01:27:34 Angela Stringhini: How to create a strong container and explore curiosity 01:27:52 AJ Frenzel: Being seen, heard, and loved: 01:28:08 Randa Sultan: Creating the container with pre and post moments 01:28:17 AJ Frenzel: GIVE to our clients in session, GET for ourselves outside of sessions 01:28:45 Kendra Woods: That’s gold AJ..I love how you worded this. 01:29:03 sidsel: Takeaway: that I change the container in both loving and apprehensive ways depending on my view of the client and how I trust them - ! Realising my container can be judgmental, like this client is like that in a negative sense and therefore I need to do xyz. I’d like my container to be more objective, listening and loving 01:29:13 Kelly Lubeck (she/her): I’m taking away balancing helping people feel seen, heard and loved with wanting to support spending more time going into the healing/ transformation pieces. I love this question: “by the time we reach end of session, what would you like to take away?” 01:29:30 Vlada Tomova: As well as needing to be seen, heard and loved by your clients - I absolutely need to reframe that for me! While still feeling appreciated for my work. Need to find the balance for these. 01:29:33 Emily Golden, MCC: I have to hop. Thanks for modeling setting a container @Joanna 01:29:45 Joli Knott: I’m going to have to practice using that question, too @Kelly! 01:29:48 marialacik: Im taking away To see, hear and love the client. To be curious, and to learn to trust my gut feeling ( listening) 01:30:29 Barbara Daughter: love that @Kelly 01:30:35 Alta Felix: I am really excited to workout my curiosity muscle. I am going to make it a priority to get clear about how I want to show up for my sessions and setting clear boundaries from the beginning. I never thought that being readily available for my clients was actually doing more harm than good. 01:30:39 Carmen Miranda: find the cracks in containers with my current clients, continue to do my own work so I don't bring my fears, insecurities, ego into the container to allow the space to really be held for my client in order to slow down and really hear. Strengthen my curiosity muscle 01:31:21 Carmen Miranda: Thank You 01:31:39 Isa Beaulieu: Thank you. 01:34:15 Joli Knott: Such a beautiful share that resonates deeply—thank you, Annelise! 01:35:21 Annelise Pesa: Thanks so much Joli 01:35:24 Barbara Daughter: So many insightful shares. Thank you Kendra & Annelise. 01:35:30 AJ Frenzel: Thank you everyone 01:38:05 Angela Stringhini: Thank you everyone, such a bliss to be here sharing the space. I need to go. Thank you 01:42:47 Kelly Lubeck (she/her): I’m headed to my next meeting. Many blessings and so much gratitude, Joanna and all - what a beautiful space!! 01:42:49 Aiyana : Blessings. Thank you so much! 01:42:56 MaryAnn: Thank you